Refund & Exchange

No Refund/ No Exchange! 

Shipping policy

Our Standard production time is 4-6 business days, if you need a Rush Order (it sooner) message us.

The order production time does not start until we have a paid invoice.

If you have requested a proof of your item this can increase the production time due to the time of revising any proofs and receiving final approval on your design.

Our standard shipping method is via USPS, UPS or FED EX to the Continental US only.

Shipping costs vary per order based on order size/amount. Please add items to your cart to view your actual shipping cost. 

Once your item has finished with production it will be shipped as soon as possible. Most packages will arrive to their intended destination within 3-5 business days. 

We are sometimes able to create items on a rushed timeline with an additional RUSH fee. Please contact us PRIOR to placing an order that needs to be rushed. Rush orders must be approved prior to the order being placed- notes requesting an item quicker does not create a rush order and will be processed as a standard order...according to our regular production schedule.  

Please note: Depending on our production schedule, shipping times could vary. Please see the information below regarding:

REFUNDS/RETURNS/REPLACEMENTS/CANCELLATIONS

Refunds + Returns 
We take great pride in our craftsmanship. We are not able to offer returns or refunds for unwanted or incorrectly ordered products. Please note the following information:

Replace Items 
If your order is damaged during shipping, please contact us within three business days and we will gladly replace the item/s cost at our discretion. Please send a photo of your damaged product and the packaging the item was shipped in to designsbtkustom@gmail.com.

Order Cancellations 
If you wish to cancel your order for any reason, please contact us within 2-3 hours of the time of order to receive a full refund.